🌍 HumanityU Support

How do I delete my account?

To request account deletion in the app:

1. Open HumanityU and go to the Profile tab.
2. If you want a copy of your records, use Download My Data before deleting.
3. Tap Delete My Account, read the confirmation, and confirm when ready.
4. Wait for the result. If deletion or device cleanup cannot finish, retry or contact support.

Sign Out does not delete your account. For deletion by email and information about removal and retention, see Delete Your HumanityU Account. Never send your password or verification code to support.

How do I export my environmental impact data?

For a personal-data export, use Profile → Download My Data and save the JSON file using your device's Share sheet. This includes supported account-owned cloud records and saved local records. Contact support if you need information not included in the export.

Go to Profile → Export My Impact. This generates a plain-text impact summary with your self-reported measurements (gallons saved, CO₂ reduced, trees planted, streak days, points, and Civilization Score) that you can share via the iOS/Android Share sheet.

For a formatted PDF certificate, tap Profile → Download PDF Certificate (requires an internet connection). If the PDF can't be generated, you'll be offered the plain-text summary instead.

How do I change my notification settings?

Go to Profile → Notification Settings. You can individually toggle:

• All Notifications — master on/off switch
• Daily Log Reminder — choose a custom time (7 AM–6 PM)
• Streak Alert — fires at 8 PM if you have not logged today
• Milestone Badges — celebrates your first action, 30 days with HumanityU, and 100 actions
• Weekly Impact Digest — every Sunday at 7 PM

To fully disable notifications, use the All Notifications master switch or go to your device's system Settings → HumanityU → Notifications.

My data did not sync — what happened?

HumanityU includes an offline submission queue. If your device was offline when you submitted a calculator entry, it is automatically queued and retried when connectivity is restored.

You will see an amber Pending Sync banner on the Mission screen showing the number of queued items. Tap Sync Now to retry immediately, or wait for automatic retry when your connection restores.

If the banner persists after restoring connectivity, try closing and reopening the app. If the issue continues, contact support with your device model and iOS/Android version.

Does HumanityU use my location?

No. HumanityU never requests location permission and never accesses your device's location.

If you want content relevant to your part of the world, you choose a region by hand from a list in the Profile tab. It is optional, you can change it whenever you like, and skipping it simply shows you a wider view.

No GPS coordinates are ever collected, stored or transmitted, because they are never read in the first place.